Payment and Refund Policy
Last updated: 12 October 2026
Scope of the policy and the products or services it covers
This Payment and Refund Policy applies to all purchases of courses, training programmes, and related digital or in-person services offered by premierdekly. These include professional video operation modules, live signal management workshops, content distribution training, camera work sessions, and services focused on creating reliable high-quality feeds for news programmes and television broadcasting. The policy governs transactions made through the website for both individual learners and corporate clients based in the United Kingdom.
Prices, currencies, taxes, and any additional charges
All prices are displayed in British Pounds Sterling (GBP). Value Added Tax (VAT) at the prevailing UK rate is included where applicable for consumers. Corporate bookings may be subject to zero-rated VAT upon provision of a valid VAT number. Additional charges may apply for optional extras such as printed materials, extended access periods, or on-site practical assessments. Any such charges are clearly shown before checkout and form part of the total amount due.
Accepted payment methods, payment authorisation, and payment security
We accept major credit and debit cards, bank transfers, and approved third-party payment processors. Payments are authorised at the time of order placement. All transactions are processed through secure, PCI-DSS compliant gateways that encrypt card details. premierdekly does not store full payment card information on its servers. Authorisation may be declined for reasons including insufficient funds, suspected fraud, or mismatched billing details; in such cases the order will not be confirmed until resolved.
Order, booking, or service confirmation and when a contract is formed
A contract is formed when you receive an email confirmation from premierdekly following successful payment. This confirmation summarises the purchased course or service, start dates, access credentials where relevant, and applicable terms. Until this confirmation is issued, no binding agreement exists and any payment held will be refunded if the order cannot proceed.
Cancellation rights and applicable cancellation periods
Under UK consumer law you have a 14-day cooling-off period from the date of contract formation during which you may cancel without giving a reason. For digital content or services that begin immediately upon access, the right to cancel may be lost once performance has started with your agreement. Cancellations must be notified in writing via the contact form on the Contacts page or by email to [email protected].
Refund eligibility, exclusions, and non-refundable items or services
Refunds are available during the cooling-off period provided no substantial performance has occurred. Non-refundable items include any portion of the course already accessed, customised training materials, or promotional bundles where the discount was conditional on full completion. Services delivered in full before the cancellation request are excluded from refund.
The step-by-step procedure and information required to request a refund
To request a refund, submit a written request including your full name, order reference number, date of purchase, and reason for cancellation. Use the contact form on the Contacts page or email [email protected]. Include bank details if a refund to an original payment method is not possible. Requests are acknowledged within five working days.
Inspection, approval, rejection, and notification of the refund decision
Each request is reviewed against the policy criteria. You will receive a decision notification by email within ten working days. Approved refunds proceed automatically; rejected requests include a clear explanation and any options for appeal or partial credit.
Refund method, processing time, and when funds should reach the customer
Refunds are issued to the original payment method where possible. Processing typically takes five to ten working days after approval, though bank transfer refunds may require additional verification. You will be notified once the refund has been initiated and provided with an expected receipt date.
Special rules for digital content, subscriptions, services, or promotional offers where relevant
Digital course access begins upon confirmation, which may limit cancellation rights. Subscription renewals are charged automatically unless cancelled at least seven days prior to renewal. Promotional offers are subject to the terms stated at purchase and are generally non-refundable once redeemed.
Failed payments, duplicate charges, chargebacks, and suspected fraud
Failed payments must be resolved within seven days or the booking may be cancelled. Duplicate charges are investigated and refunded promptly upon verification. Chargebacks are treated as disputes and may result in suspension of access pending resolution. Suspected fraudulent activity leads to immediate order hold and reporting to relevant authorities.
Mandatory consumer rights in the target country that the policy cannot exclude
Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, or UK GDPR and Data Protection Act 2018. These rights cannot be excluded or limited by contract.
Contact route, policy changes, and last-updated date
For queries contact [email protected] or use the form on the Contacts page. premierdekly may update this policy to reflect legal changes; the current version date is shown at the top. Continued use of the site after changes constitutes acceptance of the revised terms. Address: Crawley Court, Winchester, Hampshire, SO21 2QA, United Kingdom. Phone: +44 333 032 8000.